Shipping policy

SHIPPING POLICY

Last Updated: September 11, 2026

Thank you for shopping with ZENEXO STORE™. We are committed to providing a smooth, reliable, and transparent shopping experience.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or major holidays.

During sales, holidays, promotions, or periods of high order volume, processing may take slightly longer.

Processing time is separate from shipping transit time.

SHIPPING DESTINATIONS

We currently offer shipping to customers in:

🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom

Available shipping options may vary depending on the destination, product, inventory location, and shipping method available at checkout.

Please make sure your shipping address is complete and accurate before placing your order.

SHIPPING TIME

Our estimated standard delivery time is generally 3–9 business days after the order has been processed and shipped.

Therefore, the total estimated time from order placement to delivery may be approximately 4–12 business days, depending on processing and carrier transit time.

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary due to carrier delays, weather conditions, holidays, customs procedures, incorrect or incomplete addresses, high order volumes, or other circumstances beyond our reasonable control.

SHIPPING COST

We offer FREE standard shipping on orders over $75.

For orders below $75, applicable standard shipping charges will be displayed at checkout before you complete your purchase.

The free-shipping threshold is based on the eligible merchandise subtotal after applicable discounts and before taxes, unless otherwise stated at checkout.

Shipping rates may vary by destination, product, package size, fulfillment location, or shipping method.

ORDER TRACKING

When tracking information is available, a tracking number may be sent to the email address provided during checkout.

Tracking information may take some time to become active after an order has been shipped.

You can also use our Track Your Order page to check your shipment status where tracking information is supported.

DELAYED OR LOST ORDERS

If your order appears to be delayed or has not arrived within the estimated delivery period, please contact us at:

zenexo.store@gmail.com

We will review the available shipment information and assist you as soon as reasonably possible.

Carrier investigations may be required for shipments that are significantly delayed or appear to be lost.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has already been processed or shipped to an incorrect address provided by the customer, we may not be able to change, redirect, or recover the shipment.

Additional shipping costs may apply if a replacement shipment is requested and the original shipment was sent to an incorrect address supplied by the customer.

DAMAGED PACKAGES OR PRODUCTS

If your package or product arrives damaged, please contact us within 14 days of delivery and provide:

Your order number
Clear photographs of the damaged product
Photographs of the shipping package and packaging
A brief description of the damage

We will review the issue in accordance with our Return & Refund Policy.

Please retain the original packaging until the issue has been reviewed.

CUSTOMS, DUTIES & IMPORT TAXES

For international orders, including orders shipped to Canada and the United Kingdom, customs duties, import taxes, brokerage fees, clearance charges, or other government/carrier charges may apply where applicable.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

ZENEXO STORE™ does not control customs processing times or charges imposed by customs authorities or carriers.

DELIVERY ISSUES

If tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If you still cannot locate the package, contact us at zenexo.store@gmail.com so we can review the available shipment information.

CHANGES TO SHIPPING INFORMATION

Shipping methods, delivery estimates, rates, and destinations may change from time to time based on carrier availability, fulfillment locations, product availability, or operational requirements.

The shipping options and prices available at checkout will be the applicable options for your order.