Frequently Asked Questions

Find quick answers to common questions about orders, shipping, returns, payments and more.

1. How long does shipping take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Standard delivery typically takes 3–9 business days after processing. Delivery times may vary depending on your location and the shipping method selected at checkout.

2. Do you offer free shipping?

Yes. We offer free standard shipping on orders of $75 or more. Orders under $75 are charged a $6.99 standard shipping fee. Other shipping options may be available at checkout.

3. Can I return or exchange my order?

Yes. Eligible products can be returned within 30 days of delivery, subject to our Return & Refund Policy. Items must meet the applicable return conditions. Please review our Return & Refund Policy for complete details and exclusions.

4. How can I track my order?

Once your order has been shipped, we’ll send you a shipping confirmation with tracking information, when available. You can also use our Track Your Order page to check your order status.

5. What payment methods do you accept?

We accept the secure payment methods displayed at checkout. Available payment options may vary depending on your location.

6. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible. Cancellation requests may not be possible after an order has been processed or shipped.

7. What should I do if I receive a damaged or incorrect product?

Please contact our customer support as soon as possible and provide your order details and clear photos of the product. We’ll review the issue and assist you with the appropriate solution according to our Return & Refund Policy.