Return & Refund Policy

At ZENEXO STORE™, we want you to be happy with your purchase. If you are not completely satisfied with your order, eligible items may be returned in accordance with the terms below.

1. Return Period

You have 30 days from the date your order is delivered to request a return.

Return requests submitted after 30 days may not be accepted.

2. Return Eligibility

To be eligible for a return, an item must:

• Be unused, unworn, and unwashed
• Be in its original condition
• Have all original tags attached, where applicable
• Be returned with its original packaging, accessories, and included items, where applicable
• Include your order number or other valid proof of purchase

Items that show signs of use, washing, alteration, damage, or excessive wear may be rejected.

3. How to Start a Return

Please contact us through our Contact Us page before sending any item back.

Provide:

• Your order number
• The item(s) you want to return
• The reason for the return
• Photos or videos when requested by our support team

Our team will review your request and provide return instructions for approved returns.

Do not send a return to an address shown on the original package unless ZENEXO STORE™ has specifically instructed you to do so.

4. Return Shipping Charges

For a return due to a change of mind, incorrect size, preference, or any other reason not caused by an error on our part, the customer is responsible for return shipping costs.

United States Customers

For eligible US returns, a prepaid return shipping label may be available for $5.99 per return, where this option is offered through our return process.

The $5.99 return-label charge is non-refundable and may be deducted from the refund or charged when the return label is requested.

If you choose to arrange your own return shipping instead of using a prepaid label, you are responsible for the shipping cost and should use a trackable service.

United Kingdom & Canada Customers

Customers returning eligible items from the UK, Canada, or other international destinations are generally responsible for the cost of shipping the item back unless the return is due to an incorrect, damaged, or defective item.

International return costs may vary depending on the destination, carrier, package size, and fulfillment location.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 14 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs or video of the item
• Photographs of the packaging, if relevant

If the issue is confirmed to be our responsibility, we may provide a replacement, refund, or appropriate return instructions.

You will not be responsible for return shipping costs for an item that was confirmed to be incorrectly sent, defective, or damaged upon arrival.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will normally be issued to the original payment method used to place the order.

Please allow approximately 5–7 business days for us to process an approved return after the returned item is received.

After we issue the refund, your bank, card issuer, PayPal, Razorpay, or other payment provider may require additional processing time before the funds appear in your account.

Refund Amount

Unless otherwise required by applicable law:

• Original shipping charges are non-refundable.
• Return shipping charges are non-refundable.
• Prepaid return-label charges, including the $5.99 US return label, are non-refundable.
• Customs duties, import taxes, brokerage fees, and other government or carrier charges are generally non-refundable by ZENEXO STORE™.
• Any applicable fees charged by payment providers or financial institutions may not be recoverable.

If the return is due to our error or a confirmed defective/damaged item, we will review the applicable shipping and other costs on a case-by-case basis.

7. Exchanges

We currently do not offer direct exchanges.

If you need another size, color, or product, you may return the eligible item according to this policy and place a new order for the desired item.

Availability and pricing of replacement items are not guaranteed.

8. Final Sale & Non-Returnable Items

Certain products are not eligible for return because of hygiene, safety, customization, clearance, or product-specific restrictions.

These may include:

• Products marked Final Sale
• Products specifically identified as Non-Returnable on their product page
• Personal hygiene products
• Beauty and cosmetic products
• Undergarments and intimate products
• Swimwear where applicable, particularly if the hygiene seal has been removed
• Personalized or customized products
• Gift cards
• Products that have been used, worn, washed, altered, or damaged after delivery

If a final-sale or non-returnable product arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can review the issue.

9. Return Package Requirements

Each return should be packaged securely to prevent damage during transit.

Where applicable, include the required return documentation or order information with your package.

If multiple orders are returned together, processing may take longer and we may require additional information to identify the items correctly.

ZENEXO STORE™ is not responsible for return packages that are lost, stolen, or damaged while being shipped back to us when the customer chooses their own return shipping method.

Please retain your shipping receipt and tracking number until your return has been successfully processed.

10. International Returns, Duties & Taxes

For customers outside the country from which the return is being processed, additional costs may apply.

Customers may be responsible for:

• Return shipping charges
• Customs duties
• Import taxes
• Brokerage or clearance fees
• Carrier charges
• Other government or international shipping charges

These charges are generally not refundable unless required by applicable law or specifically approved by ZENEXO STORE™.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests; however, cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment.

Once an order has shipped, it cannot normally be cancelled and may instead need to be handled under our Return & Refund Policy.

12. Lost, Stolen, or Delivered Packages

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

ZENEXO STORE™ may request additional information or carrier documentation before determining whether a replacement or refund is appropriate.

For customer-arranged return shipments, ZENEXO STORE™ is not responsible for packages lost or stolen during return transit.

13. Refund Delays & Fraud Prevention

We reserve the right to delay processing a refund until the returned merchandise has been received and inspected.

We may refuse or limit returns where we reasonably believe there is:

• Excessive or unusual return activity
• Evidence of items being worn, altered, washed, or damaged
• Missing merchandise or accessories
• A mismatch between the returned item and the original order
• Suspected fraudulent or abusive return activity

We reserve the right to refuse future returns or restrict service where permitted by applicable law.

14. Return Approval

All returns must be approved before being shipped back to us.

Sending an item to an unauthorized return address may result in processing delays or the package being returned to the sender.

A return approval does not guarantee a refund. The returned merchandise must still satisfy the eligibility requirements of this policy.

15. Changes to This Policy

ZENEXO STORE™ reserves the right to update or modify this Return & Refund Policy from time to time.

The version published on our website at the time of your purchase will generally apply to that order, subject to applicable law.

16. Contact Us

If you have questions about a return, refund, damaged product, defective product, or incorrect order, please contact us through our Contact Us page.

Please include your order number so that we can assist you as quickly as possible.

ZENEXO STORE™
Website: www.zenexo.store

We appreciate your business and are committed to providing a smooth and fair shopping experience.