Return & Refund Policy
At ZENEXO STORE, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may be eligible to return your item(s) according to the policy below.
1. Return Period
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and packaging attached, where applicable.
- Not show signs of washing, damage, alteration, or misuse.
- Include the original order information or proof of purchase.
Items that do not meet these requirements may be refused or may not qualify for a refund.
2. How to Start a Return
To request a return, please contact our customer support team with:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
After your return request is approved, we will provide you with the return instructions and, where applicable, the return address.
Do not send items back without contacting us first, as unauthorized returns may not be accepted or processed.
3. Return Shipping
Unless the item is damaged, defective, or incorrectly shipped, the customer may be responsible for return shipping costs.
For eligible damaged, defective, or incorrect items, ZENEXO STORE may provide appropriate return instructions or a return shipping solution.
Customers should retain their shipping receipt and tracking information until the return has been fully processed.
ZENEXO STORE is not responsible for return packages that are lost, stolen, or damaged while being shipped back without an approved or trackable return method.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be processed within 5–7 business days after the returned item has been received and inspected.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
Refunds will normally be issued to the original payment method, unless otherwise stated at the time of purchase.
5. Exchanges
We currently do not guarantee direct exchanges.
If you need a different size, color, model, or product, you may return the eligible item according to this Return Policy and place a new order for the desired item.
Availability and pricing of replacement items may change.
6. Non-Returnable / Final Sale Items
Certain products may be marked Final Sale or Non-Returnable on their product page.
Unless otherwise stated, the following types of products may not be eligible for return:
- Personal-care or hygiene-sensitive products
- Beauty and cosmetic products
- Undergarments
- Swimwear
- Intimate or personal-use products
- Products marked "Final Sale"
- Clearance items specifically identified as non-returnable
- Customized or personalized products
- Gift cards
- Items that have been used, washed, damaged, altered, or modified by the customer
The product page should always be checked before purchasing if you are unsure whether an item is returnable.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us within 14 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue
- Photos of the packaging, when relevant
We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.
8. Items Damaged After Delivery
ZENEXO STORE is not responsible for damage caused by:
- Improper use
- Accidental damage
- Normal wear and tear
- Improper installation
- Failure to follow product instructions
- Unauthorized modifications or repairs
Such items may not qualify for a refund or replacement.
9. Multiple Orders
If you are returning items from different orders, please follow the return instructions provided for each order.
Where separate return instructions are provided, combining items from multiple orders into one package may delay processing.
10. Return Inspection
All returned products are subject to inspection.
We reserve the right to refuse a return or reduce/refuse a refund when an item:
- Has been used or worn.
- Has been washed.
- Is damaged.
- Is missing original tags or accessories.
- Is missing parts or packaging required for the return.
- Shows signs of misuse or alteration.
- Does not match the item originally purchased.
11. Return Tracking
Customers are strongly advised to use a trackable shipping service when returning an item.
Please keep your shipping receipt and tracking number until your return has been successfully processed.
ZENEXO STORE cannot guarantee refunds for returns that are lost in transit without valid tracking or proof of shipment.
12. Fraud and Abuse Prevention
ZENEXO STORE reserves the right to investigate and restrict returns where there is evidence of:
- Fraudulent activity
- Excessive or unusual return behavior
- Repeatedly returned used or damaged products
- Missing or substituted products
- Abuse of our return policy
We may refuse future returns or orders where permitted by applicable law.
13. Items Sent Without Authorization
Items sent to ZENEXO STORE without an approved return request or without following the provided return instructions may not be accepted.
If an item is sent to an incorrect address or without authorization, ZENEXO STORE may be unable to provide a refund.
14. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Because orders may be processed or shipped quickly, cancellation cannot always be guaranteed.
Once an order has been shipped, it may need to be handled through our standard return process.
15. Important Note About Third-Party Products
Some ZENEXO STORE products may be fulfilled by third-party suppliers or fulfillment partners.
Return instructions may therefore vary depending on the product and fulfillment location.
Please follow the return instructions provided by ZENEXO STORE for your specific order.
16. Contact Us
If you have questions about a return, refund, damaged item, or incorrect order, please contact our customer support team.
Please include your order number in your message so that we can assist you more quickly.
ZENEXO STORE
Customer Support
Email: zenexo.store@gmail.com
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Important
By placing an order with ZENEXO STORE, you acknowledge that you have reviewed and accepted the applicable return conditions for your purchase.
ZENEXO STORE reserves the right to update this Return & Refund Policy from time to time. Any updated policy will be posted on this page.